Lost card – block prepaid credit card

Prepaid credit cards

Private clients

Travel

The prepaid card for travel.

Life

The prepaid card for daily life.

Prepaid credit cards

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Safety

Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do if you lose your card
Switch to Mastercard® Identity Check™
Mastercard® Identity Check™

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Services & Support

Card services

Swiss Bankers App
Top up your card
Change your PIN
Mobile payment

Information

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Change contact details & personal details

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Swiss Bankers

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Travel inspiration

Die Top 10 Reiseziele für 2025: Einzigartige Länder und ihre faszinierenden Highlights
Die 10 besten Skiresorts in der Schweiz
Die schönsten Weihnachtsmärkte in Europa

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Passport

Country Information.
Packlisten für die Ferien

What would you like to access?

Important information:

The customer portal and web access to the card account were discontinued on 10 April 2024. Please download the Swiss Bankers App to continue to have unrestricted access to all services.

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Click here to go to the partner portal.

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Change your PIN
Always safe – even if you have lost your card
Top up your card
Swiss Bankers App

Do this immediately:

Block the card yourself with one click via the Swiss Bankers app as soon as you notice the loss. This way, fraudulent transactions cannot compromise your current budget.
Or have your card blocked by our customer service on +41 31 710 12 15.

Whether the card is stolen or lost – either way, a replacement card with the balance of the missing or stolen card will be sent to you – a call to customer service is all it takes.